Some folks think 911 dispatchers sit at the type of desks found in a corporate office. The “desks” are far more complex and provide the, literal, foundation for mission critical communications technology.  Since these workstations are more complex, require an investment from the agency, and are only updated every decade or so, how can you be sure you’re in need of replacement console workstations?

If your dispatchers workstations look anything like [the desk on the right], it’s likely time for new workstations. PSAPs often underestimate the amount of working room a dispatcher needs to operate comfortably and efficiently. In addition to the primary technology and equipment, redundant systems and back-up analogue tools need to remain within reach.

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